In-house average weekday ridership for March was 2,924, up by 4.36% from last year. Supplemental providers average weekday ridership was 371, up by 32.06%. Combined in-house and supplemental providers average weekday ridership was 3,296, up by 6.88%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 62,666 boardings, up 8.93% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.44% for March. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.15%. On-time performance for trips with a desired arrival time was 58.18% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 96.36% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of March, Handi-Van operated 69,735 trips including 6,828 trips that were longer than one hour in trip time. The analysis found that 74.82% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 598 or 8.76% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,121 or 16.42% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 71.72% for March, up by 4.89% from last year.
Over the month of March, reservationists answered 40,063 calls. Of those calls, 97.24% were answered within 3 minutes, and 99.25% were answered in 5 minutes.
| March FY2024 |
March FY2023 |
March FY2019 Pre-COVID |
% Change FY 23 to 24 |
9 Month FY2024 |
9 Month FY2023 |
9 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 86,139 | 84,168 | 101,735 | 2.34% | 764,773 | 702,107 | 891,333 | 8.93% | 1,197,533 | |
| Average Weekday Ridership | 3,296 | 3,083 | 3,902 | 6.88% | 3,231 | 2,977 | 3,853 | 8.52% | 3,856 | |
| Unique Riders During the Month | 5,436 | 5,204 | 5,852 | 4.46% | 5,368 | 5,016 | 5,786 | 7.02% | 5,810 | |
| Cost per Revenue Hour | $116.35 | $107.72 | $84.10 | 8.02% | $113.59 | $107.76 | $86.99 | 5.41% | $87.76 | <= $90 |
| Cost per Passenger Trip | $54.59 | $51.25 | $38.56 | 6.51% | $53.16 | $53.11 | $39.46 | 0.10% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.86 | $7.47 | $5.64 | 5.19% | $7.80 | $7.37 | $5.85 | 5.79% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.13 | 2.10 | 2.18 | 1.41% | 2.14 | 2.03 | 2.20 | 5.30% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.81% | 4.23% | 4.74% | -1.41% | 3.12% | 3.55% | 4.35% | -0.43% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.80% | 76.97% | 76.65% | 0.83% | 77.91% | 78.14% | 75.89% | -0.23% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.71% | 0.76% | 2.20% | -0.04% | 0.72% | 1.04% | 2.18% | -0.33% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.02% | 0.09% | 0.02% | 0.03% | 0.03% | 0.12% | 0.00% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.44% | 88.25% | 89.35% | 0.19% | 88.80% | 91.18% | 88.23% | -2.38% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.15% | 89.00% | 91.55% | 0.14% | 89.52% | 92.23% | 90.41% | -2.71% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.95% | 1.30% | 0.63% | -0.34% | 0.87% | 0.72% | 0.74% | 0.15% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.18% | 51.34% | 62.42% | 6.85% | 56.13% | 64.44% | 60.58% | -8.30% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 74.82% | 72.51% | 69.33% | 2.32% | 73.70% | 74.18% | 68.86% | -0.48% | 68.69% | 50% |
| Excessive Trip Length | 8.76% | 10.05% | 12.42% | -1.29% | 9.07% | 8.60% | 13.07% | 0.47% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.28% | 4.04% | 4.37% | 0.24% | 4.21% | 4.05% | 4.46% | 0.16% | 4.44% | < 5% |
| Advance Cancellation Rate | 21.06% | 20.10% | 22.87% | 0.96% | 20.38% | 19.91% | 23.43% | 0.47% | 23.11% | < 15% |
| Missed Trip Rate | 1.19% | 1.52% | 0.76% | -0.33% | 1.09% | 0.93% | 0.91% | 0.15% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.11 | 2.38 | 1.64 | -11.46% | 2.42 | 2.10 | 1.46 | 15.27% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.25% | 97.58% | 48.20% | 1.67% | 97.86% | 73.54% | 53.67% | 24.32% | 50.30% | 94% |
| Vehicle Availability | 71.72% | 66.83% | 86.23% | 4.89% | 72.95% | 72.51% | 87.61% | 0.43% | 86.16% | >= 80% |
